"To Whom It May Concern,
I am writing to commend your company on your excellent customer service. When it arrived, the kit was complete with great instructions and large pictures on how to install it. I also cam with a parts list signed by the packager. During the installation, I accidentally ripped the top gasket. When I called your customer service line, I was treated very politely and received a new one practically overnight.
From my experiences, there are very few companies that still deliver good customer service. I will say your company is one of them.
"
A satisfied customer,
P. Unger