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AIRAID® Store Policies / Site Terms of Use
About AIRAID Store
AIRAID is a leading manufacturer of performance air intakes. Our store staff strives to get your order out as soon as possible so you can start enjoying your purchase as soon as possible. We have a customer service staff availble Monday through Friday to assist you with any questions or issues.
Shipping Policy
Our Store will only accept orders being billed to and shipped to the United States and Canada. Orders can not be sent to a PO Box, APO or AFO address. We offer several shipping options and most available items ship the same day if the order is received by 6PM Eastern Time. Shipping charges and sales tax will be shown before an order is finalized provided that the shipping zip code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us to cancel the order. To check the status of your order including tracking numbers for shipped orders go to https://www.airaid.com/online/orderstatus.aspx. After an order is submitted you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped.
Canadian Orders - PST, GST, HST, duties and brokerage fees are included in your order amount and are prepaid before delivery.
Cancellation Policy
Orders may be canceled before shipment by contacting our customer service department at 800-498-6951. Our orders usually ship within a day therefore you must call as soon as possible to cancel the order before it is shipped. Please do not request cancellations by e-mail or fax.
Return/Refund Policy
If your package arrives damaged, save all packaging material for UPS inspection. Please call our customer service department as soon as possible at 800-498-6951 to report the damage and we will schedule a reshipment. We must submit your claim to UPS within 3 days. UPS will inspect and pick up the damaged merchandise and return it to AIRAID. AIRAID will accept returns within 30 days of purchase for refund as long as the item is unused and a return authorization number has been issued. Returns will not be accepted without a return authorization number. No collect shipments will be accepted. Returns, other than those that are due to a factory defect are subject to a restocking fee. If you have a return, please e-mail ([email protected]) or call our customer service department at 800-498-6951 to obtain a return authorization number. Shipping and handling fees will not be refunded. All refunds will be credited to the credit card used in the transaction. Properly pack, insure, and ship your return by ground prepaid. We will refund your return ground shipping charges if the reason for the return is due to our mistake. For AIRAID product warranty information see (https://www.airaid.com/no-hassle-warranty.aspx).
AIRAID Terms of Use
Your use of this web site indicates your acceptance of these terms and conditions.
Copyright and Trademark
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of AIRAID or its suppliers and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary to AIRAID. All other trademarks not owned by AIRAID or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AIRAID. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property AIRAID or its software suppliers and is protected by U.S. and international copyright laws, and may not be reproduced, modified, distributed, transmitted, or republished.
Acceptance of Submissions
By submitting your creative ideas, inventions, suggestions or materials (your "submission") you grant AIRAID a royalty-free, perpetual and irrevocable, license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you.
Limitation of Liability and Disclaimer
The AIRAID web site (www.airaid.com) and the materials therein are provided "AS IS". AIRAID makes no representations or warranties, either express or implied, of any kind with respect to the operation, contents, information, or materials contained therein. You agree that AIRAID, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the AIRAID web site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Jurisdiction
You agree that any legal action brought against AIRAID shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on AIRAID shall be an appropriate federal or state court located in Los Angeles County in the State of California.
AIRAID reserves the right to make changes to this site and these terms and conditions at any time.
